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Highlighter is developed and supported by Silverpond, an Australian AI company specialising in enterprise AI solutions. Silverpond's in-house AI engineering and customer success teams provide implementation, platform development and ongoing technical support to enterprise customers.
Highlighter includes ongoing enterprise support throughout the customer lifecycle. This includes regular software updates, responsive technical support and proactive platform monitoring to help maintain performance, reliability and security.
Highlighter is supported by an enterprise-grade Service Level Agreement (SLA). Delivered by the team at Silverpond, the SLA includes defined uptime commitments, support response times, software maintenance, security updates and ongoing AI lifecycle support.
Highlighter's roadmap focuses on continually expanding enterprise perception through platform innovation. Future development includes enhanced IoT and LiDAR integration, faster analytics, greater compliance customisation and broader access to AI agents, making enterprise AI increasingly flexible, scalable and accessible.
Silverpond provides comprehensive training and change management to support successful enterprise adoption of Highlighter. Training includes role-specific onboarding, interactive workshops and tailored documentation for both technical and non-technical users. Ongoing guidance and support help organisations maximise long-term value from the Highlighter platform.
You retain ownership of your data when using Highlighter. Annotations, assessments, media and metadata can be exported at any time in structured formats including JSON, CSV and Avro. Where applicable, trained AI artefacts, such as object detection or classification models, can also be downloaded, ensuring your data and AI assets remain under your control.
Highlighter is designed to be intuitive for operations teams while remaining powerful for software engineers. Users can configure workflows, manage data and review insights through a no-code interface, while developers can extend the platform using integrations, automation and custom code. Guided workflows and in-platform training help teams become productive quickly while providing the flexibility to support complex enterprise requirements.
Yes. Highlighter is designed for both operational teams and technical users. Business users can configure workflows, review AI assessments and manage day-to-day operations through an intuitive no-code interface, while software engineers can extend the platform using APIs, automation and custom code. This enables organisations to adopt enterprise AI without requiring every user to have technical expertise.
Highlighter enables collaboration between humans and AI through a human-in-the-loop workflow. Users can review, correct and approve AI predictions, improving model performance over time while maintaining traceability for every decision. This ensures alignment with operational standards, governance requirements and regulatory obligations.
The recommended starting point is a structured three to four-month pilot program. Each pilot includes defined success criteria, implementation support and a clear pathway to operational deployment across the enterprise. Register to See Enterprise Perception in Action to discuss your organisation's requirements and explore an appropriate pilot approach.
Highlighter can typically be operational within weeks. Rapid model training, no-code configuration and enterprise integration accelerate deployment while reducing implementation effort.
Most enterprise teams complete onboarding within two to four weeks. The timeframe depends on the complexity of the use case, system integrations and organisational requirements.
Human-in-the-loop AI means people remain in control of reviewing, validating and refining AI outputs. In Highlighter, this approach strengthens governance, improves model performance and maintains accountability for operational decisions. Users can configure detection types, schema tags and workflows through a visual interface without scripting or engineering expertise.
Highlighter protects data through encryption, role-based access, audit logging and ISO 27001-aligned security controls. These measures help organisations maintain privacy, control access and preserve traceability across enterprise AI workflows.
Highlighter enables organisations to collect, process and assess data from images, video, LiDAR, documents and sensors within a single platform. Users can configure workflows, manage AI, and trigger actions or enterprise integrations from one connected operational environment.
Highlighter supports edge deployment for low- and no-connectivity environments. Organisations can continue capturing data, running AI inference and completing human review while offline. Once connectivity is restored, results automatically synchronise with the central platform.
Highlighter maintains data quality and model performance through governed AI workflows and continuous evaluation. Schema management, version-controlled annotation workflows and model evaluation dashboards compare performance across releases using metrics such as precision, recall and mean Average Precision (mAP). Human oversight validates AI outputs in real time or asynchronously, creating continuous feedback loops and transparent performance monitoring.
Highlighter integrates with existing enterprise systems through standard APIs and enterprise connectors. It connects with platforms such as Power BI, SharePoint and SAP, enabling organisations to extend existing workflows with minimal disruption.
Highlighter is designed to scale as enterprise requirements evolve. Its modular, interoperable architecture supports new data sources, including image, audio, text and video, alongside custom AI agents, large language models and bespoke machine learning models across virtually any workflow or use case. As a vendor-agnostic platform, Highlighter integrates with existing enterprise systems, allowing organisations to adopt new technologies without becoming locked into a single vendor or ecosystem.
Highlighter supports edge, cloud and hybrid deployments to meet different operational and security requirements. Organisations can optimise performance, scalability and data sovereignty by selecting the deployment model best suited to their environment.
Highlighter processes imagery, video, LiDAR, IoT telemetry and text within a single operational environment. Highlighter delivers real-time operational insights regardless of data source or media type.
Highlighter provides a documented GraphQL API and Python SDK for secure enterprise integration. It connects with platforms including Power BI, Azure Data Factory, SAP and SharePoint, supporting data ingestion, export and custom workflow automation.
Highlighter stores data securely within your nominated geographic region on AWS. For Australian customers, the standard deployment region is Asia Pacific (Sydney). Raw media, structured outputs and system metadata are encrypted both in transit and at rest, supporting ISO 27001 certification and enterprise AI governance.
Highlighter is the Enterprise Perception System, combining human expertise and AI to interpret real-world operational data. Beyond AI inference, it provides an integrated developer framework that enables engineering teams to build, extend and operationalise bespoke enterprise solutions. Key capabilities include:
Highlighter is delivered as a browser-based SaaS platform and requires no local installation. Users only need a modern web browser and a reliable internet connection. For enterprise deployments, Highlighter also supports hybrid and edge architectures with standard API connectivity.
Across a cross-industry sample of 2026 deployments, organisations using Highlighter achieved productivity and operational improvements delivering 300% to 400% ROI. Typical payback periods ranged from 12 to 18 months, depending on the use case, deployment scope and operational environment.
Highlighter is offered as a commercial SaaS platform with a fixed implementation fee and renewable subscription. The subscription includes platform access, software updates, enterprise support and ongoing AI lifecycle management.
Highlighter supports specialised workflows and models for unique operational requirements. Its workflows, AI agents and models are fully customisable, allowing organisations to work with virtually any data type, governance framework or compliance standard across industries.
Highlighter simplifies enterprise operations by bringing data collection, AI assessment, human review and system integration together in one platform. This reduces reliance on multiple tools, minimises custom development and provides a single operational environment for enterprise perception.
Traditional AI platforms typically focus on building or deploying AI models. An Enterprise Perception System goes further by bringing together sensors, systems, AI agents, workflows and human expertise into a single operational environment. Highlighter transforms AI outputs into operational understanding, enabling organisations to understand what is happening, why it matters and what should happen next while maintaining governance, traceability and human oversight.
Highlighter improves operational efficiency by automating perception tasks and reducing time-to-decision. Rather than processing every case manually, teams can focus on reviewing exceptions, enabling faster decisions, greater consistency and more productive use of specialist expertise.
Highlighter operationalises perception workflows across data types, systems and teams in a single enterprise platform. End-to-end lifecycle management, human-in-the-loop review and system-level integration enable organisations to move from AI experimentation to governed operational deployment. Industries with high-volume perception tasks, such as asset inspection, defect detection and real-time monitoring, typically see the fastest returns because Highlighter works with existing cameras, sensors and enterprise systems, requires no AI expertise to deploy, and delivers measurable operational improvements from day one.
Highlighter supports secure, auditable AI implementation through its ISO 27001 certified platform. It helps organisations align with ISO 42001 principles by providing governance, traceability and enterprise-grade security across AI workflows.
Enterprise perception is an organisation's ability to understand what is happening, why it matters and what should happen next by bringing together data, AI, workflows and human expertise into a shared operational picture. Rather than simply collecting information, enterprise perception transforms fragmented observations into operational understanding, enabling organisations to make faster, more informed decisions with greater confidence.
The Perception Gap is the cost of not knowing. It is the gap between what an organisation observes and what it understands when cameras, sensors, systems, reports and human knowledge generate more information than teams can connect in time. Critical signals become buried across systems, teams and workflows, delaying decisions and making action harder. Closing the Perception Gap transforms fragmented observations into shared operational understanding early enough to change the outcome.
An Enterprise Perception System is the perception layer for enterprise operations. It brings together sensors, systems, workflows, AI agents and human expertise into a single operational environment where fragmented observations become a living operational picture. It connects perception, context and control to help organisations understand what is happening, why it matters and what should happen next. AI agents provide speed, scale and consistency, while humans provide judgement, validation, governance and accountability.
Highlighter is an Enterprise Perception System. It enables organisations to process complex data from virtually any sensor or data source and make decisions based on accurate, real-time assessment in one place. By transforming fragmented observations into operational understanding, Highlighter creates a shared operational picture for operations teams, transformation leaders and decision-makers across any industry. It helps organisations understand what is happening, why it matters and what should happen next.
Highlighter is an Enterprise Perception System. It enables organisations to process complex data from virtually any sensor or data source and make decisions based on accurate, real-time assessment in one place. By transforming fragmented observations into operational understanding, Highlighter creates a shared operational picture for operations teams, transformation leaders and decision-makers across any industry. It helps organisations understand what is happening, why it matters and what should happen next.
An Enterprise Perception System is the perception layer for enterprise operations. It brings together sensors, systems, workflows, AI agents and human expertise into a single operational environment where fragmented observations become a living operational picture. It connects perception, context and control to help organisations understand what is happening, why it matters and what should happen next. AI agents provide speed, scale and consistency, while humans provide judgement, validation, governance and accountability.
Enterprise perception is an organisation's ability to understand what is happening, why it matters and what should happen next by bringing together data, AI, workflows and human expertise into a shared operational picture. Rather than simply collecting information, enterprise perception transforms fragmented observations into operational understanding, enabling organisations to make faster, more informed decisions with greater confidence.
The Perception Gap is the cost of not knowing. It is the gap between what an organisation observes and what it understands when cameras, sensors, systems, reports and human knowledge generate more information than teams can connect in time. Critical signals become buried across systems, teams and workflows, delaying decisions and making action harder. Closing the Perception Gap transforms fragmented observations into shared operational understanding early enough to change the outcome.
Highlighter is an Enterprise Perception System that enables organisations to process all complex data types from any sensor device and make decisions based on accurate, real-time assessment in the one place, transforming fragmented observations into operational understanding.
Highlighter is built for any use case across any industry by operations teams, transformation leads, and decision-makers creating a shared operational picture that helps people and enterprise understand what is happening, why it matters, and what should happen next.
Built on an ISO 27001 certified platform, Highlighter provides for secure, auditable AI implementation allowing you to meet ISO 42001 principles and compliance.
Highlighter solves the problem of operationalising perception workflows across data types and teams, with built-in versioning, human-in-the-loop review, and system-level integration — something overall simply not elsewhere available in the market.
Industries with high-volume, perception tasks like asset inspection, defect detection, or real-time monitoring see the fastest returns. Highlighter delivers immediate value because it works with your existing cameras, sensors and systems, requires no AI expertise to deploy, and drives operational performance increases from day one.
